We understand that choosing complex care for yourself or a loved one is an important decision, and you may have many questions about the process, services, and what to expect. Below are answers to some of the most common questions we receive at Harmony Healthcare.
What is complex care?
Complex care is a specialised service designed for individuals with long-term, serious health conditions that require continuous medical support. It is delivered by trained healthcare professionals and can involve managing a range of medical needs, including ventilator care, tube feeding, or assistance with severe neurological conditions. This care is usually provided at home, allowing patients to maintain their quality of life in familiar surroundings.
Who is eligible for complex care?
Complex care is suitable for individuals with serious, long-term medical conditions, including those with neurological disorders, spinal cord injuries, or chronic illnesses such as muscular dystrophy, multiple sclerosis, or motor neurone disease. It’s also available for people who require medical equipment, such as ventilators or tracheostomies, to manage their health. We assess each patient’s unique needs to determine the appropriate level of care.
How is the care plan developed?
At Harmony Healthcare, care plans are personalised for each individual. We conduct a comprehensive assessment to understand the medical, emotional, and lifestyle needs of the patient. Based on this, we work with you and healthcare professionals involved in your care to develop a detailed plan that addresses all necessary aspects of support, from medical interventions to daily living activities.
What qualifications do your carers have?
Our carers and nursing staff are highly trained professionals with experience in complex care. They undergo rigorous training to manage advanced medical needs, such as ventilator care, medication administration, and emergency response. Additionally, we provide continuous professional development to ensure our staff are up-to-date with the latest care practices and technologies.
Is complex care available 24/7?
Yes, we offer 24/7 complex care services. Depending on your needs, our care can be provided around the clock to ensure that you or your loved one receives continuous monitoring and support. We have a team of carers and nurses who can provide care at any time, including overnight and on weekends, to ensure your needs are always met.
Can the care be provided at home?
Yes, the majority of our complex care services are delivered in the home. We believe that providing care in a familiar environment helps enhance comfort, independence, and quality of life. Our team is fully equipped to manage complex medical needs in a home setting, ensuring all necessary equipment and procedures are properly handled.
How is complex care funded?
There are several ways to fund complex care, including private funding, insurance, or government schemes like NHS Continuing Healthcare (CHC) or local authority funding. Our team can help you navigate these options, and we offer guidance on applying for financial assistance. We aim to make the process as smooth as possible and ensure you understand the funding routes available.
How do I get started with Harmony Healthcare?
To begin, simply contact our team for an initial consultation. We’ll discuss your needs and answer any questions you may have. Following this, we’ll conduct a comprehensive care assessment to determine the level of support required. From there, we’ll create a personalised care plan and match you with the most suitable care team.
How often is the care plan reviewed?
We regularly review care plans to ensure they remain aligned with the patient’s evolving needs. Depending on the condition, reviews may occur every few months or sooner if necessary. We also encourage families and patients to contact us at any time if they feel adjustments are needed.
What if my loved one’s condition changes?
If your loved one’s condition changes, we will reassess their care plan to ensure that it meets their new requirements. We offer flexible care that can be adapted to suit changing health needs, whether this means increasing the level of support, adjusting medical interventions, or modifying the team assigned to their care.
Can I choose my carers?
Yes, we believe in matching carers who not only have the necessary skills but also align with the patient’s preferences and personality. During the assessment process, we’ll consider your preferences and work to match you with carers who are the best fit for your needs and lifestyle.
If you have any other questions or need more specific information, feel free to contact us directly. Our team is always here to help you navigate the process of complex care with confidence and clarity.
