Contact Us Harmony Healthcare June 12, 2023

Contact Us

London Office Harmony Healthcare
51a Tanner Street, London, SE1 3PL, UK
0800 292 2331
info@harmonyhealthcare.co.uk
Guildford Office Harmony Healthcare

Regus, Building 2, Guildford Business Park Rd, Guildford GU2 8XG
0800 292 2331
info@harmonyhealthcare.co.uk

Compliments and Complaints

Your feedback is extremely important in helping us to continually improve our services.
To make a Compliment please complete the form below or visit – https://www.Homecare.co.uk/review-submit/65432246261/rcsid/1012/
To make a Complaint please complete the form below.
If somebody raises a concern and is not satisfied by our response, then we have a formal complaint process.

We commit that:

  • All complaints will be taken seriously and acted on with fairness and impartiality
  • Immediate welfare check, safety assessment and management of risk will take place
  • Formal acknowledgement will be made within 3 working days of the complaint being made
  • A response summarising findings and appropriate actions to rectify will be made within 25 working days

If clients and their representatives remain concerned they may take their complaints to persons in authority outside Harmony Healthcare such as the Clinical Commissioning Group or the Care Quality Commission

Care Quality Commission (CQC)
Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA Tel. 03000 616161 or cqc.org.uk and use the online contact form.

If the response does not meet or satisfy the complainant, then further escalation may be made to the Local Government Ombudsman

The Local Government Ombudsman
PO Box 4771, Coventry, CV4 0EH, Tel. 0845 602 1983 or 024 7682 1960 or lgo.org.uk and use the online contact form

Safeguarding
The safeguarding of adults and children is central to all of our operations and processes. If you have a safeguarding concern please contact your local authority or contact us via the form for any further information

To Make a Referral, General Enquiry, a Compliment or Complaint please fill the form below







    Care Delivery Team (24 hrs)
    operations@harmonyhealthcare.co.uk 0800 292 2331
    Finance Team (24 hrs)
    finance@harmonyhealthcare.co.uk 0800 292 2331
    Recruitment Team (24 hrs)
    recruitment@harmonyhealthcare.co.uk 0800 292 2331
    Whistleblowing (treated in confidence)
    whistleblowing@hfhhealthcare.co.uk 07915 253 598
    Referrals, Contracts and Client Relationship Team
    referrals@ harmonyhealthcare.co.uk 0800 292 2331
    Our Locations

    Harmony Healthcare

    HH_Fav_512
    London
    London Office 51a Tanner Street London SE1 3PL
    Phone: 0800 292 2331
    info@harmonyhealthcare.co.uk
    HH_Fav_512
    Guildford Office - United Kingdom
    Regus, Building 2, Guildford Business Park Rd, Guildford GU2 8XG
    Phone: 0800 292 2331
    info@harmonyhealthcare.co.uk

    Compliments and Complaints

    Your feedback is extremely important in helping us to continually improve our services.
    To make a Compliment please complete the form below or visit – https://www.Homecare.co.uk/review-submit/65432246261/rcsid/1012/
    To make a Complaint please complete the form below.
    If somebody raises a concern and is not satisfied by our response, then we have a formal complaint process.

    We commit that:

    • All complaints will be taken seriously and acted on with fairness and impartiality
    • Immediate welfare check, safety assessment and management of risk will take place
    • Formal acknowledgement will be made within 3 working days of the complaint being made
    • A response summarising findings and appropriate actions to rectify will be made within our policy states 28 days
    If clients and their representatives remain concerned they may take their complaints to persons in authority outside Harmony Healthcare such as the Integrated Care Board or the Care Quality Commission

    Care Quality Commission (CQC)
    Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA Tel. 03000 616161 or cqc.org.uk and use the online contact form.

    If the response does not meet or satisfy the complainant, then further escalation may be made to the Local Government Ombudsman

    The Local Government Ombudsman
    PO Box 4771, Coventry, CV4 0EH, Tel. 0845 602 1983 or 024 7682 1960 or lgo.org.uk and use the online contact form

    Safeguarding
    The safeguarding of adults and children is central to all of our operations and processes. If you have a safeguarding concern please contact your local authority or contact us via the form for any further information

    To Make a Referral, General Enquiry, a Compliment or Complaint please fill the form below







      Care Delivery Team (24 hrs)
      operations@harmonyhealthcare.co.uk 0800 292 2331
      Finance Team
      (Mon – Fri  |  9.00 am – 5 pm)

      finance@harmonyhealthcare.co.uk
      0800 292 2331

      Recruitment Team
      (Mon – Fri  |  9.00 am – 5 pm)

      recruitment@harmonyhealthcare.co.uk
      0800 292 2331

      Whistleblowing (treated in confidence)
      whistleblowing@harmonyhealthcare.co.uk 07915 253 598

      Referrals, Contracts and Client Relationship Team

      referrals@ harmonyhealthcare.co.uk
      0800 292 2331
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