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How We Work

Discover how our comprehensive approach ensures personalised, high quality care that evolves with you or your loved one’s needs, supported by a dedicated team of professionals.

Understanding nurse-led complex care

At Harmony Healthcare, we are a nurse-led care service. Nurse-led care means that a registered nurse is responsible for devising and overseeing the care plan. This approach ensures that all clinical care is safe, personalised, and regularly monitored. Every individual we care for receives a plan designed specifically for their needs, taking into account their condition and how it may change over time.

Why Choose Nurse-Led Care?

  • Expert Oversight: Registered nurses manage and oversee all clinical care, ensuring safety and adherence to best practices.
  • Personalised Care Plans: Nurse-led care ensures tailored plans that are customised to meet the unique needs of each client.
  • Holistic Care Management: Nurses monitor and adapt care as the client’s condition changes, ensuring continuity and quality of care.
  • Specialised Expertise: Nurses are trained to handle complex medical conditions, ensuring clients receive appropriate, high-level care.
  • Collaboration: Nurse-led care promotes close collaboration between carers, families, and healthcare professionals for well-rounded support.

A step-by-step guide to our care process

At Harmony Healthcare, we follow a structured care pathway designed to provide the highest quality of care for individuals with complex needs. Each step of our process is carefully developed to ensure that care is safe, personalised, and adaptable to the unique requirements of every client.

From the initial assessment to ongoing monitoring and support, our pathway reflects a collaborative approach involving our clinical team, carers, families, and other healthcare professionals. This method ensures that care plans evolve as the client’s needs change, offering a seamless, supported journey from the start.

1
A Full Individual Assessment
A full individual and holistic assessment of needs led by the client is completed in conjunction with the family, the lead nurse and relevant health professionals. All clinical needs, staffing preferences and training requirements are identified. A comprehensive care plan will enable the individual to maximise their potential and lead the life they want.
2
Recruitment plan
Staff with appropriate qualifications, skills and experience are identified and profiles are provided to you or your loved one. Face-to-face meetings are arranged from the shortlisted staff profiles to meet not only your care needs, but to ensure your social needs are met and mental wellbeing looked after.
3
Ongoing staff screening
A future-proof, ongoing staff allocation plan is put in place to support any potential staff absences from the regular care team. Any new team members are introduced to the client and family prior to joining the care team.
4
Training
All staff members are comprehensive training plan that meets and exceeds health and social standards - encompassing practical and clinical skills training.
5
Specialist practical training
Following an in-depth clinical assessment of needs, training requirements will be identified to ensure staff are confident and competent to undertake clinical procedures, and have a comprehensive understanding of the client’s condition. Conditions; may include Motor Neurone Disease Awareness, Ventilation Support, Tracheostomy, Epilepsy, Percutaneous Endoscopic Gastrostomy (PEGS) and enteral feeding and Medication Administration.
6
Supervision and Integration
Complex care staff have ongoing supervision to ensure they are fully supported, can share good practice and maintain competency levels. These take the form of competency assessments, planned visits and spot checks with the help of clients.
7
Clinical support 24/7
We have a skilled team of nurse advisors providing clinical advice and support 24/7
8
Care Commences
You can expect a full care plan review every 12 weeks, or sooner if there are any changes. We will continually evaluate the service provided to ensure a care plan that adapts to your needs and evolves with you.

Managing care efficiently with OneTouch software

To maintain the highest level of organisation and transparency, we use One Touch, a specialised clinical software platform that allows us to manage every aspect of our clients’ care. From scheduling and clinical records to staff training and communication, this tool ensures that nothing is missed.

Key Features:

  • Centralised Care Management: One Touch ensures that all clinical data and care plans are easily accessible by our team.
  • Family Communication: Families can receive updates about their loved one’s care, providing peace of mind and real-time transparency.
  • Adaptability: The system allows us to track changes in the client’s condition and immediately adjust care plans as necessary.
  • Real-Time Monitoring: One Touch provides real-time updates on vital signs and health metrics, ensuring swift responses to any changes in the client’s condition.
  • Compliance Tracking: The platform helps us stay compliant with all healthcare regulations, automatically tracking documentation and audits for each client.
  • Secure Data Storage: All sensitive information is stored securely and in compliance with GDPR, ensuring that client data is protected at all times.