Why Choose Us

Care is at the heart of everything we do

We are passionate about providing a high level of care to all of our clients and monitoring their level of care consistently to ensure we are always delivering exactly what they need, when they need it. We understand that being at home in comfort is the best way to offer this care, as you feel more relaxed and content in your own familiar surroundings. Providing exceptional care and clinical excellence is our priority and we will always try to ensure you maintain as much independence as possible.

If you are wondering why you should choose Harmony Healthcare, these are some reasons why we are the only care provider to choose.

Care Provision

Fully managed clinical service

We ensure that our carers receive enhanced clinical training to ensure that they deliver the very best quality of service, and that they are able to deal with any urgent needs. For instance, being able to administer medication and vaccines, and to understand and meet the demands of any condition, including motor neurone disease and muscular dystrophy. You can be sure that you are in safe hands when you use our clinical services.

Emotional support

Our clients are at the heart of everything we do – and the reason we do it. We are committed not only to offering physical support, but also emotional support. Our carers are experienced in dealing with a range of emotional needs and demands and are always on hand to offer support when required. The carers that work for Harmony Healthcare do so because they care about other people, and they are there to offer ongoing support. Many clients require emotional support during the night, and we can provide overnight care to suit your needs

Person-centred

Our complex care services begin with the individual we are supporting, and we are completely committed to ensuring they receive a tailored service to suit their needs. We design a care plan that takes into account the physical and emotional support needed, the individual’s relationships and goals, and what they need from our care services. We communicate with our clients throughout the duration we are offering the support, whether long term or short term care and ensure we are always delivering the service they desire, at the right time to suit them.

Outcome based

We are committed to ensuring our clients receive the level of care they need, in the comfort of their own home, and at a time and level to suit them. With an outcome based model in place, we ensure that our clients feel empowered and that they are able to meet their own individual goals. Our care services involve working closely, both with the client and with their family to ensure we are providing the right level of service. Our healthcare professionals take a consistent approach, ensuring a seamless delivery in the level of care received by us. It is important that our clients have peace of mind that we are able to provide a seamless care service, that is adapted to suit their needs and level of care needed.

Nurse-led care

We provide nurse-led care, which allows our clients to live in the comfort of their own home with any complex condition, including cancer. With the nurseled care our highly professional teams are able to receive support from registered nurses, as well as receiving their own clinical training. Our carers are monitored and supported to ensure that they are delivering a level of clinical care that is at the highest possible standard. With a holistic and flexible approach, we are committed to ensuring that our care plans are tailored to suit the needs of each person receiving care from us. Our commitment is to enhance the everyday life of individuals in our care.

Regulated care provision

We are inspected and regulated by the CQC (Care Quality Commission) to ensure that the standard of care we provide meets both national and local quality standards. We ensure a consistent approach to our care services, and this gives our clients and their families complete reassurance that they are receiving the highest level of care possible. When you choose us, you know that you or your loved one is in safe hands and will be completely looked after and supported throughout their journey.

Cutting-edge technology

It is important to us to be consistently offering the best service to our clients, and we believe that this care can be enhanced through cutting-edge technology. The technology we use helps us to monitor your care and ensure that we are making changes to your care as and when required, and that you are receiving the right level of medication. Improving your health and wellbeing is our priority, and technology has helped us to reduce hospitalisations in many cases. Our cutting-edge technology also ensure we can provide the best possible level of clinical training

Meet evolving needs

We constantly change the level of care we offer to meet the evolving needs of our clients. For instance, in some cases, our clients will require a more intensive level of care as their illness progresses. The opposite is also true. In many cases, where our clients do not have a degenerative disease, they can make health improvements, and this may involve reducing the level of care they need.

Exceptional recruitment standards

Providing the highest level of carers is important for us, as we know that you need someone who is committed to your care, both physical and emotional and reliability is also key when we hire carers. Our recruitment is at the highest standard and we ensure that every carer receives all the training they need to deliver a quality service to our clients. Our carers must be compassionate, and committed to the role, and with a structured, intense recruitment process, you can be sure that you will only ever receive the highest possible standard of care.

Trusted service

We are trusted by our clients and their families to deliver the highest level of care and provided care that improves the health and well-being of our clients. We provide this care in the comfort of your home, so that you can get the best out of the care we offer and that you always feel completely relaxed in your own environment. We are there to improve the needs of our clients and we are committed to doing so. We care for a wide range of conditions for all age groups from babies and children to adults.

Independence is key

We are committed to ensuring that you retain as much independence as possible, while receiving our care services. Our carers will support you in undertaking tasks, here required, but will also try and strengthen you to do as many as you can on your own. Of course, they will step in and take care of any tasks you are unable to complete yourself. It is our strategy to help our clients keep as independent as possible, this is what we base our care services around. We know that independence is important for both physical and mental well-being.

Always available

Our clients and their families want peace of mind that when they use our care services, they will be able to speak to us and when they need it. We know that some conditions, such as Parkinson’s can cause unexpected falls and other issues, and it is important that our clients know they can always call on us, especially for those who live on their own. We can also provide cover for any absences, such as family member’s being sick at the last minute.

Match with the right carer

It is important for us that we match you with the right person to ensure you have the right level of care. It is vital that you are able to bond with the carer, and we strive to match you with someone with shared interests. In this way, you can build a strong and trusted relationship, which is important for mental wellbeing. If, for any reason, you are unhappy with the carer you have been provided, we will be happy to provide you with another, more suitable option.

Privacy and protection

You can be assured that we will comply with UK laws, including safeguarding our clients. It is vital that we always ensure our clients are protected and that they have complete peace of mind in the services we offer.

Equal opportunities

As an equal opportunities’ organisation, we are committed to providing carers from different backgrounds. We find that the range of cultures and backgrounds of our carers helps us to ensure you are matched with carers who you can relate to. It also allows us to offer our services to clients speaking a range of different languages.

Consistent service

We will try our best to ensure that you receive the same care from the same person. We believe a consistent service is important to allow you to build a good relationship with your carer. The only exception is if you require 24-hour care or to cover holidays etc.

Reliability and punctuality

It is important to us that our carer are people you can rely on. We will always ensure you receive carers who are committed to the job and that will always be reliable and punctual.

Competitive rates

We pride ourselves on the service we offer, and our highly competitive rates, so that you always get great value for your money. We monitor our rates and make changes where appropriate to keep us competitive. This is our commitment to you.

Local carers

Local carers We have local carers on hand to help, which is particularly important in case of any emergency care needs you may have.

Introduction to carers

You won’t just find a carer at your door, we will ensure there are introductions before the care service starts, so you can get to know each other a bit beforehand.

Our Key Features

Fully vetted care assistants & registered nurses

Your loved one is always in safe hands when receiving short term care. We understand how challenging it can be to recover from an injury or to have a complex condition that requires short term care. Our aim is to ensure you or your loved one receives the short term care they need, while also retaining their independence and mental well-being. We are here to make your life or your loved one’s life easier, and to ensure they can live independently, while receiving short term care. Everyone should be able to enjoy their life – no matter what their condition and we will always ensure the care is provided by fully vetted care assistants and registered nurses. We can support you with short term care, regardless of your condition.

We consider you as a Family

Care is what we do – and why we do it. We understand how challenging it can be to recover from an injury or to have a complex condition that requires short term care. Our aim is to ensure you or your loved one receives the short term care they need, while also retaining their independence and mental well-being. We are here to make your life or your loved one’s life easier, and to ensure they can live independently, while receiving short term care. Everyone should be able to enjoy their life – no matter what their condition and we will always ensure the care is provided by fully vetted care assistants and registered nurses. We can support you with short term care, regardless of your condition.

A flexible approach to your care needs

Your loved one is always in safe hands when receiving short term care. 24-hour support, 365 days a year support, designed to support your care needs. We offer a flexible approach to transitioning care, meaning that we can provide the care support whenever you need it. Whether it’s round the clock support you require, or if you only need us for respite needs for your family, we are there to support you.

Assuring your needs

We take time to understand your needs and determine how we can help. When you contact us, we arrange an assessment to determine your needs, and to ensure we are providing the right level of care for you. This involves working together with providers, clients and multidisciplinary teams to ensure that your goals are achieved. We also review these care plans regularly so that we can maintain a level of care that you are happy with. We are committed to constantly evolving the care we provide, in order to meet your changing needs. Our person-centered care involves communicating with our client’s family to ensure that we understand what they want from our care services, and to ensure we deliver it. We also take a multidisciplinary approach to the care we provide, which means that we involve the necessary health professionals to ensure that the service user is always prioritised and that the level of care provided is to the standard required. For example, a client suffering from Parkinson’s may also see a speech therapist, and various other healthcare professionals and it is important to use that everyone is involved in the process. In this way, we are able to provide the right level of care – at the right time.

Rigorous Recruitment Process Ensuring the best quality of care

Investing in training and development to continuously improve our services. Your loved one is always in safe hands when receiving short term care. At Harmony Healthcare, we pride ourselves on the level of professionalism in our care staff, and this is due to the care and attention we take with our recruitment process. We have invested well in our recruitment process and skills development to ensure that we not only hire the right staff, but that we train them properly to deliver the best possible level of service to our clients. This includes clinical training so that our staff can provide every level of care to those who need it. Our staff follow a comprehensive training plan when they join us, and they get the opportunity to work alongside experienced members of staff to gain insight into the day-to-day aspects of the role. We hire only the best to join our organisation, and we value them, which is why we invest in their development.

What happens next?

What to do next if you are interested in our care services. Investing in training and development to continuously improve our services. The first step of the process is to contact us to discuss your requirements. We will do this by visiting your home or if you prefer, you can visit our office. There is no obligation for you to proceed with our care services after the first meeting, but we feel it gives both of us an insight into what your goals and expectations are, and whether they fit in with what we can offer. We will discuss the care services we can provide for you, including more information about the local care team we can offer. If you wish to go ahead with us, we will create a care plan to suit you, and constantly monitor this to ensure it continues to meet your changing needs. We use leading-edge technology, together with the expertise of our staff to ensure you have the highest level of care. Our services are available 24 hours a day, 365 days a year, so you can always reach us – night or day. If you have urgent care needs, you can contact us at any time, and you will always be able to get hold of us. We are committed to always providing the highest possible level of care, and we do this through our technology and the quality of staff we provide. Contact us at any time to discuss your needs in more detail.

Support with personal care

Ensuring you maintain your dignity when personal care is required. One of the most difficult aspects for our clients is receiving personal care. Understandably, it can leave you feeling embarrassed and less independent than you might like. This can be difficult at first, but once you get to know your carer, it will become the normality to you. Our carers are trained and experienced in providing personal care, including bathing, dressed and maintaining the condition of hair, nails etc. We always ensure that you are treated with the upmost respect and dignity while receiving any level of personal care. We will also strive to arm you with all the tools you need to be able to take care of your own personal care, as much as possible. In some cases, this is not possible at all, and in others, it is possible to a certain level. You can always be assured that no matter what level of personal care you require, we are there to provide all the support you need, whenever you need it. We offer complete flexibility with our care services, delivering it at a time to suit you.

Preparing and cooking meals

Keeping you healthy with freshly prepared meals to suit your preferences. Our carers will ensure you receive fresh and healthy meals at the right time, according to your own tastes and the nutrition you require. If you also need help with feeding, we can provide this too. It is important to keep nutrition in the forefront of your mind at all times, as this can enhance your health and ensure you feel as well as possible and live a fulfilling, and happy life. Our carers understand and are trained on the right type of nutrition for different conditions and will also be happy to advise family members on preparing meals for you.

Helping to support your social needs in the comfort of your home

Ensuring your social needs are taken care of in a comfortable environment. The carer will also help facilitate your social arrangements at home. It will include organising gatherings and supporting any needs you have, so you have peace of mind that you can just relax and enjoy yourself with your friends or family. We believe that it is vital for our clients to have a fulfilling social life. It not only promotes positive mental health and wellbeing, but it also keeps you actively engaged and independent. We believe that care involves various factors, including both your physical and mental wellbeing. If you want to enjoy activities outside, including attending local clubs or going for a simple walk, our carers are also committed to supporting you with the activities that bring you the most satisfaction.

Domestic tasks and care needs

Keeping you healthy with freshly prepared meals to suit your preferences. We know that in many cases, your condition may prevent you from being able to clean and tidy your home, and our carer will be able to take care of this for you. They will ensure you have a high standard of cleanliness in your home, and that the stress of worry is taken off your hands. The carer will also be able to support you with looking after your pets, as and when you might require this