Pass System

We have a robust digital platform which enables service users to access their care information in a timely manner and offers a personalised service.

This allows our care staff to access care plans and document the care delivered, giving us the ability to monitor care being provided which helps is check in with staff of there are any issues.

The PASS care platform unleashes the potential of our teams to deliver outstanding care.

PASS is designed with carers and is supporting over 80,000 people every day.

The Pass system provides
Body Maps

New generation interactive body maps take person-centred care to another level of accuracy

Medications Management

PASS links live and direct to the dm+d and BNF providing the latest information to ensure safe medications administration


Collect digital witness signatures and add photos to documents, observations, and actions to evidence care provision at all stages of the customer journey

Action Scheduling

Create person-centred care plans easily with our new scheduling feature. New PRN action concept allows PASS to handle the unpredictable nature of care

Care Plan Tracking

Track metrics of your choice against progress and maintenance in easy-to-understand graphical representation with the new care plan tracking tasks functionality

Offline Care Plan Management on App

PASS is fully functional offline as well as online, and updates automatically in poor connectivity areas. Alerts inform the office of any irregularities

Multi-Discipline Team Roles

New MDT role capability allows limited access by third parties, e.g. psychologists, podiatrists, so that they have all the information they need to care for people effectively

Timeline of Care

Our exclusive new 24-hour timeline of care, available at office, carer and individual service user levels, show clearly everything that has happened in recent care history. Regulatory inspections are aided by multiple information filters and print option

Complete Care Plans

Match actions to outcomes to design fully person-centred and holistic care plans for your service users

Care Plan Information

Ensure your care staff are fully briefed and prepared with all the information they need at the point of care

Care Plan Management

Ensure clarity around staff roles by assigning areas of responsibility, organising care givers into care groups, or assigning them tasks at an individual level

Care Records

Keep a complete care record of your service user’s care in an easily searchable format, and add review notes where necessary, without using a rainforest’s-worth of paper!


This iOS and Android app and website keeps friends and family up to speed with your service users’ care and allows them to communicate easily with the care provider, creating a community of care of huge benefit to your service users