Contact Us
0800 292 2331
info@harmonyhealthcare.co.uk
Regus, Building 2, Guildford Business Park Rd, Guildford GU2 8XG
0800 292 2331
info@harmonyhealthcare.co.uk
Compliments and Complaints
We commit that:
- All complaints will be taken seriously and acted on with fairness and impartiality
- Immediate welfare check, safety assessment and management of risk will take place
- Formal acknowledgement will be made within 3 working days of the complaint being made
- A response summarising findings and appropriate actions to rectify will be made within 25 working days
If clients and their representatives remain concerned they may take their complaints to persons in authority outside Harmony Healthcare such as the Clinical Commissioning Group or the Care Quality Commission
Care Quality Commission (CQC)
Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA Tel. 03000 616161 or cqc.org.uk and use the online contact form.
The Local Government Ombudsman
PO Box 4771, Coventry, CV4 0EH, Tel. 0845 602 1983 or 024 7682 1960 or lgo.org.uk and use the online contact form
Safeguarding
The safeguarding of adults and children is central to all of our operations and processes. If you have a safeguarding concern please contact your local authority or contact us via the form for any further information
Harmony Healthcare
Compliments and Complaints
We commit that:
- All complaints will be taken seriously and acted on with fairness and impartiality
- Immediate welfare check, safety assessment and management of risk will take place
- Formal acknowledgement will be made within 3 working days of the complaint being made
- A response summarising findings and appropriate actions to rectify will be made within our policy states 28 days
Care Quality Commission (CQC)
Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA Tel. 03000 616161 or cqc.org.uk and use the online contact form.
The Local Government Ombudsman
PO Box 4771, Coventry, CV4 0EH, Tel. 0845 602 1983 or 024 7682 1960 or lgo.org.uk and use the online contact form
Safeguarding
The safeguarding of adults and children is central to all of our operations and processes. If you have a safeguarding concern please contact your local authority or contact us via the form for any further information
(Mon – Fri | 9.00 am – 5 pm)
finance@harmonyhealthcare.co.uk
0800 292 2331
(Mon – Fri | 9.00 am – 5 pm)
recruitment@harmonyhealthcare.co.uk
0800 292 2331
Referrals, Contracts and Client Relationship Team
0800 292 2331